Shipping & Returns

At O-ring-stocks.eu, we ensure that your order is shipped quickly, safely, and reliably – whether within Europe or worldwide. On this page, you’ll find all the information about our shipping methods, delivery times, express options, and shipping costs, so you know exactly what to expect.

Shipping Policy

At O-ring-stocks.eu, we are committed to ensuring the safe, reliable, and timely delivery of your order, regardless of your location.

Shipping Partners

For deliveries within Europe, we primarily utilize GLS and DHL. For international shipments outside of Europe, we collaborate with TNT/FedEx, well-established carriers with global coverage.

Should you prefer an alternative courier service or wish to arrange for your own carrier to collect the shipment from our location, we kindly ask you to contact our customer service team at info@o-ring-stocks.eu or by phone at +31 38 202 4043. We are happy to assist you with the necessary arrangements.

Express Deliveries

For urgent orders, we offer an express delivery option. The cost of this service depends on the location of our stock and the final delivery address. This solution is particularly suitable for time-sensitive shipments and, in many cases, enables next-business-day delivery

If you wish to make use of this service, please contact our customer service team to receive a quotation and to coordinate the logistics.

Lead Times and Partial Deliveries

We ship from two separate warehouses. As a result, certain items may require 5–7 business days before they are ready for dispatch. As a general rule, we ship orders only once all items are available.

If you would like to receive your order earlier, you may request an express transfer from our main warehouse to our office. The cost of this service is €50.00. If the express shipment is both requested and paid before 10:30 AM, we can typically dispatch the products the following business day. Please contact us to arrange this service.

Shipping Costs and Transit Times

We value transparency in our shipping costs and delivery times. An overview of current rates and estimated transit times can be found in the shipping table at the bottom of this page. Please note that actual costs and delivery times may vary in certain cases.

Return Policy

At O-ring-stocks.eu, we strive for complete customer satisfaction. Should there be any issue with your order, there is no need for concern – our return process is clear and straightforward.

Withdrawal Period

You have the right to notify us via email of your intent to return (part of) your order within 14 days of receipt. Following this notification, you have an additional 14 days to return the products to us and share the track & trace code.

Conditions for Return

• O-rings must be returned in their original, undamaged packaging.
• Products must show no signs of use.
• If these conditions are not met, we reserve the right to refund only 75% of the purchase amount.
  
  

Non-Returnable Products

O-rings listed in the order confirmation with a 5–7 business day lead time may only be returned after prior consultation. If such items are returned without approval, we reserve the right to deny a refund. The following products are not eligible for return:

• Items with an article number that does not begin with ‘ORS’;
• Custom-made products;
• Products specifically manufactured at the customer’s request.
  
  

Return Shipping Costs

Return shipping costs are the responsibility of the customer. Upon request, we can arrange the return shipment on your behalf. Additional fees apply, depending on the shipping method and destination. Please contact our customer service for details.

Return Form

To ensure a smooth and efficient return process, we kindly request that you complete the return form and include it with your shipment. The form should contain the following information:

• Your order number
• The item numbers of the returned products
• The reason for return

The return form can be downloaded from our website or requested from our customer service team.